Performance Intelligence at Work

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Emotional intelligence is one x-factor that will distinguish you from competition and support career advancement.

Emotional Intelligence at Work

Attaining new knowledge and increased awareness of self and others puts your business on the right path to healthy relationships with partners and vendors, improved communication with customers, and better employee work performance. Barriers can exist between business partners, sales, customer service teams and the client. The key to building better business relationships is having insight and rendering positive behaviors in the four skill areas of emotional intelligence personal awareness, personal management, social awareness and relationship management.

Emotional Intelligence, not only strengthens relationships, but it can increase your revenue. A research study concerning the relationship between emotional intelligence and sales performance was conducted in Results indicated that EI is positively related to sales revenues.

Kidwell, Hardesty, Murtha, and Sheng also found that real estate and insurance salespeople with higher EI generate higher annual sales revenue and are better at retaining customers. As studies have shown, time and time again, emotional intelligence training is a worthwhile investment, especially if the goal is to improve sales performance.

Leading with Emotional Intelligence in the Workplace

Get the balls rolling in your favor, and strongly consider emotional intelligence training for your sales and customer service teams. The above suggestions coupled with practicing active listening skills on a daily basis are great ways to shorten the learning curve. When sales reps and CSMs are invested in learning about their prospects and customers, those prospects and customers will in turn be interested in learning more about your products and services. The more self and social awareness you have, the greater your chances of having success relationships that can lead to lucrative opportunities.

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Other skills that can increase your emotional intelligence and profits are soft skills. Soft skills are personal attributes such as character traits, social, communication and people skills conflict resolution, adaptability, leadership, that are needed in any environment. Like emotional intelligence, soft skills can improve over time.

By building a better human connection with business partners, customers etc. Kathryn Hatter, author of a small business chronicle article on soft skills , states that soft skills involve interacting with customers, clients, coworkers and colleagues both respectfully and professionally. She also offers great tips on how to build stronger soft skills.

Kathy Robinson, founder of the Boston career coaching firm Turning Point, affirms that soft skills are the key to building relationships , gain visibility and creating more opportunities for advancement. Through training, follow-up, and practice you can not only help learners improve their emotional intelligence, but you can also build stronger soft skills. These highly desirable skills can not only strengthen your reputation and but also your image.

Additional resources on emotional intelligence include: emotional intelligence online test and recommended reading list on emotional intelligence. Remind reps not to focus so much on making a sale, but rather put empathizing with the customer and providing the best customer experience possible.

Encourage them to take advantage of opportunities with clients, get to know them and put their knowledge of emotional intelligence to work in every aspect of business.

Emotional Intelligence at Work: Your Performance Appraisal | Psychology Today

Principle 3: You have a choice in every situation. Think about it.


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Now think again. That's the secret behind Performance Intelligence at Work , a proven method of unblocking the obstacles in your brain-- and unlocking "The Mind of a Champion. Throughout the book, Bell provides specific examples from her vast coaching experiences and relates them to the corporate playing field. Each chapter ends with a "Business Leader Huddle" to help you put each principle into action.

You will learn how to recognize your old ways of thinking, refocus your thoughts on a goal, and establish new routines to make it happen. Instead of negative "what-not-to-do" thinking I will not procrastinate , you'll be able to retrain your brain using proactive "what-to-do" thinking I will finish this task today. Soon you'll be performing at higher levels than you ever thought possible--with a winning mindset you never knew you had. Get A Copy. Hardcover , pages. More Details Other Editions 3. Friend Reviews.

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ISBN 13: 9780071625142

Lists with This Book. This book is not yet featured on Listopia. Community Reviews. Showing Rating details. Sort order. Dec 21, Jared Pyatt rated it it was amazing. By far the best sports-to-business psychology read I've experienced! As a former collegiate golfer, this book resurrected my competitive spirit. What a great reminder that success requires mental training. Your ability to focus your competitiveness toward success rather than failure is crucial not matter your profession. This is one of those books to put on your annual reading list. Well done, Dr.

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